Skip to content
Refund policy
Thank you for shopping at Ladyez. Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the policy outlined below.
1. Satisfaction Guarantee & Eligibility
We accept returns or refund requests within 7 calendar days of delivery if:
-
You are not satisfied with your purchase
-
The product is defective or damaged upon arrival
-
You received an incorrect item
To be eligible for a return or refund:
-
Items must be unused, unworn, and unwashed
-
Items must be in their original condition and packaging
-
Proof of purchase is required
2. How to Request a Return or Refund
To initiate a return, please contact us at return@ladyez.com and include:
-
Your order number
-
A brief explanation of the reason for return
-
Photos or supporting evidence (if applicable)
Our support team will review your request and provide further instructions.
3. Refund Processing
Once your return is approved and the item is received (if required):
-
Refunds are processed within 5–7 business days
-
Refunds will be issued to your original payment method or as store credit, based on your preference
-
Processing times may vary depending on your bank or payment provider
4. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
-
Beauty products
-
Bodysuits
-
Face masks
-
Intimates / lingerie
-
Jewelry
-
Swimwear
-
Cover-ups
Items that are used, damaged, altered, or missing original packaging are also not eligible for a refund.
5. Return Shipping
-
If the return is due to an error on our part (defective item), Ladyez will cover return shipping costs
-
For satisfaction-based returns or other reasons, customers are responsible for return shipping
6. Contact Information
If you have any questions regarding our Return & Satisfaction Policy, please contact us:
📧 info@ladyez.com
📞 +1 (802) 330-6553
7. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
By placing an order with Ladyez, you agree to this Return & Satisfaction Policy.
